GEO is a company of Traidcraft Plc (Traidcraft) with company registration number 01333367. We are the data controller, which means we are responsible for, and control the processing of, your personal data.
Please review this policy frequently as it is subject to change at any time by Traidcraft.
This policy tells you, among other things, what information we gather from you, how we may use or disclose that information, and our efforts to protect it. Please read this policy carefully, and feel free to contact us if you have any questions regarding its contents.
TYPES OF INFORMATION COLLECTED
The information you give us may include your name, email address, address and phone number. In most cases we will only ask for the information we need to handle your request. Sometimes we ask for other details about you to help us to improve our service to you or to tell other people about Traidcraft's work. We never make these fields mandatory. We do not collect any special category personal data such as details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic or biometric data, and neither do we collect information about criminal convictions and offences.
We will always ask for your consent if we intend at any time to pass your details on to other people other than the third parties set out in this policy, and always allow you to opt out. We never pass this information on to outside agencies without your permission.
HOW IS YOUR PERSONAL DATA COLLECTED?
We may ask for and collect certain information from and about you in different ways.
We use different methods to collect data from and about you for example including through:
Direct interactions. You may give us your Personal Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
a) search for our products or services;
b) subscribe to our email newsletter;
e) request marketing to be sent to you;
f) enter a competition, promotion or survey; or
g) give us some feedback.
Automated technologies or interactions. As you interact with our website (Site), we may automatically collect information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, [server logs] and other similar technologies. Please see our section on Cookies for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties [and public sources] as set out below:
a) Analytics providers such as Google. This site uses Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.
HOW WE USE YOUR DATA
Browsing our website:
• Business purpose: to enable a good customer experience, both on and off the website
• Lawful basis: We have a legitimate business interest to collect this data, which is the development of our service by understanding and improving customer experience.
• Recipients we share this with: Google Adwords, Dotmailer & Facebook (for marketing purposes)
• Retention: 90 days
• Business purpose: to receive our email updates
• Lawful basis: Opt in
• Recipients we share this with: Dotmailer (email marketing provider)
• Retention: Until point of unsubscription
Where you may have engaged with us on social media, we will liaise with you via the platform through which you are engaging, but we do not use the personal data you have made available on social media outside of that platform, unless specifically agreed otherwise.
OUR LINKED CHARITY TRAIDCRAFT EXCHANGE
Any personal information you have provided us may be shared with our linked charity Traidcraft Exchange, subject to the parameters outlined below in the ‘Disclosure of Information’ and ‘Choice’ sections. This information may be combined with other personally identifiable information available from our records and other sources. This information will be used to make our future marketing efforts more efficient. If you prefer that we do not share your name and address with our linked charity, please opt out where prompted.
DISCLOSURE OF INFORMATION
We may share personal data we hold with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
We may also disclose personal data we hold to third party services providers we engage, such as those mentioned above in 'HOW WE USE YOUR DATA'
We may disclose information to fulfil certain legal and regulatory requirements or if such disclosure is legally required or necessary to protect others' rights or to prevent harm.
We will not transfer any personal data we hold to a country outside the European Economic Area (EEA), unless the country to which the personal data are transferred ensures an adequate level of protection for the data subjects' rights and freedoms; you have given us your consent; the transfer is necessary for the performance of a contract we have with a customer or another data subject; or, the transfer is legally required on important public interest grounds or for the establishment, exercise or defence of legal claims.
You decide how we use your information given through the Site, unless we need to process for legal or contractual reasons. You can contact us at any time regarding our use of your data as detailed in the Your Rights section below.
In addition, we will not send unsolicited email messages to customers and users of our Site who indicate that they do not wish to receive such messages. If you do not wish to receive unsolicited mailings or email messages from us, please contact us by email.
We use industry-standard encryption methods to transmit any personal information submitted by your computer across the Internet.
After you have finished using our Site, you should exit your browser so no unauthorized persons can use our Site with any information you may have submitted. Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our Site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information
Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.
We are not responsible for the content of any websites that we link to.
For more information on the types of cookies collected, please visit our cookies section.
INFORMATION STORAGE LOCATION
Information which you submit via this Site may be stored on a server located outside the EEA. This is necessary in order to process your order or query as efficiently as possible. Whenever we transfer personal data outside of the EEA it is with the appropriate safeguards in place.
You have the right to:
Please e-mail any questions, concerns or comments you have about these policies to email@example.com or write to us at:
Tyne and Wear
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